Screw you rogers, screw you
So, the local Rogers store got some iPhones in today. Stacy and I went up to grab two. We got Stacy’s without too much hassle (cost an extra 25$ but not too bad), she’s a proud new iPhone owner.
Getting one for me, well, thats another story. When we got Stacy’s it used our ‘upgrade’ credits from Rogers. The credits reduced a 150$ service charge to 25$. So, trying to get mine we didn’t have any of those credits so the iPhone would cost me 350$. That’s more then half again the price of the 200$ phone. In order to get the iPhone for the 200$ normal price I have to wait until my account gets its credits topped back up. Which will be a few months, which conveniently for Rogers is when the 6gig/30$ deal is no longer available so I’d have to get the 100$ plan to get the same amount of data.
I tried to explain to them that by not getting the phone I won’t be signing up to their 30$/month data plan. So, in 6 months they would have made their 150$ plus extra back. That didn’t fly, with the iPhone they won’t make exceptions.
The really stupid part, this is all because I’m an existing Rogers customer. If I was a new signup I’d get the 200$ price, no problem. Because I’ve been a Rogers customer for a few years I get screwed.
Hows that for customer satisfaction?
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I got the same BS awhile back (not with iPhones). It took some complaining, and separating our accounts from a couples plan to separate, but I eventually got all of the rebates required.
Ask Stacy what happened to the Red BlackBerry idea? I thought we had her sold on that one.
Rogers sucks, i had a bad sodder joint in a modem, 1 week to fix, they sent me the wrong digi tv box, one week (but they where heros for not charging me for sending the wrong one, redits and all that, they want a owensounder to go to collingwood to exchange bad equipment. the billing department set me up for ebilling without having a email address, so 2 months later it goes on collection. 5 people later the agreed to mail me a bill so i could pay them.